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Welcome to our current career opportunities within the Kelda Group, this includes vacancies within Yorkshire Water, Loop and Kelda Water Services.

Business Contact Centre Team Manager

Apply now Job no: 494588
Work type: Permanent
Location: West Yorkshire
Categories: Customer Services/Contact Centre, Managerial

Salary £24,348 - £30,348 dependant on experience + pension + quarterly performance related bonus + 25 days annual leave

What will the role involve?

As a Team Manager you will take responsibility for your team's delivery of service standards and individual KPI's.

You will have an awareness of key business drivers including regulatory compliance and the adherence of internal process and procedures as well as an understanding of resource planning and the needs of the Team.

You will have the ability to motivate and inspire your team to meet both the business and their personal objectives, ensuring the effective performance management of your team through rigorous coaching, feedback and support.

You will ensure that where targets and expectations are not met, the appropriate performance management initiatives are implemented.

You will effectively and efficiently handle any escalated customer contacts and achieve an appropriate level of competence in dealing with billing and operational contacts to support escalation and to be able to feedback on customers written/telephone contacts.

What skills are we looking for?

You will be a focused individual with previous management and contact centre experience with knowledge of our billing and operational contact handing processes.

The ideal candidate will have excellent leadership, motivational skills and a desire to succeed.

Your excellent planning, organisational, motivational and leadership skills will also be essential in achieving targets and ensuring the highest standards of customer service is delivered by your team.

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

Loop offers a wide range of excellent benefits which include an attractive pension scheme, quarterly performance related bonus scheme, 25 days holiday and a range of lifestyle benefits including discounts on holidays, travel and high street retail savings.

We have also featured in the Sunday Times Best 100 companies to work for seven times.

If you feel this opportunity is suitable and you match the skills required, then please apply on line and complete the application process and submit your CV along with a covering letter to support your application.

Closing date: 27th February 2018

Interviews: W/c 5th March 2018

Loop is a great place to work and we are looking for great people to work with us. If you're looking for a challenging customer service role that will help you to develop we'd love to meet you.

Loop values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Loop reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.


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At Kelda Group you will have the opportunity to work for some of the UK's leading Utility brands

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Yorkshire Water Services Kelda Water Services Loop Customer Management Key Land Safemove

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